Whether we are proving work to a customer or internal employees, our deliverables will always be held to the highest standard. Quality is the cornerstone of our company because it drives consistency, creates a distinct marketplace advantage which supports sustainable growth, and promotes learning and improvement. Qualus Solutions was founded on our passion for people and process which is committed to a culture of quality and value across the organization.
JOB DESCRIPTION
| JOB TITLE: District Operations Manager | JOB CODE: 11-1021-0020 |
| COMPENSATION BAND: | FLSA STATUS: Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: President, Qualus Solutions |
| EFFECTIVE DATE: May 25, 2018 | LOCATION: Tampa, Florida |
SUMMARY
The Operations Manager of a Qualus Solutions Service Location is responsible for the overall performance of the division location including job costing, safety, employee reviews, and operational issues. The incumbent is responsible for establishing a close working relationship with the Sales Executives, Sales Manager, Operation Manager’s from all Qualus Solutions locations and all corporate support personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
Talent Management
Additional Responsibilities
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
PHYSICAL DEMANDS
The position is considered to have moderate physical demands that requires the incumbent to communicate orally, write, hear at a conversational level, and operate a fork lift and operate noncommercial motor vehicles
While performing the duties of this job, the employee is frequently required (25-75% time on job) to stand and walk throughout the workday and occasionally (up to 25% time on job) sit at a desk or workstation. On rare occasions (no more than 5% time on job) the employee will be required to stoop, kneel crawl and climb ladders up to 3-4’.
On occasion (up to 25% time on job) the employee will be required to pull wheel mounted breakers weighing 300-400 lbs. up to 30-40’ and be required to carry up to 40 lbs. a distance of 50’.
WORK ENVIRONMENT
The employee will constantly (more than 75% time on job) work indoors and on rare occasions (no more than 5% time on job) be exposed to chemicals such as mineral oil and silicone oil. The employee will occasionally (up to 25% time on job) work with machinery and moving parts and frequently around material handling equipment. The employee may be required to wear protective eyewear, ear protection, gloves and other personal protective equipment as job tasks warrant.
MINIMUM QUALIFICATIONS
Qualus Solutions. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions. employees to perform their job duties may result in discipline up to and including discharge
Qualus Solutions. participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Service Technician | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Non-Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: Operations Manager |
| EFFECTIVE DATE: June 4, 2018 | LOCATION: Erlanger, KY |
SUMMARY
The Service Technician is responsible for the testing, maintenance and repair of low and medium voltage circuit breakers, transformers, switchgear, motor control and other electrical apparatus in the shop and in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee can articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets “hands dirty” in power plant, industrial, manufacturing environments etc. The ability and desire to understand how a particular unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 0-100 degrees. The use of safety equipment can include FR rated clothing, safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel – particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
Qualus Solutions. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions. employees to perform their job duties may result in discipline up to and including discharge
Qualus Solutions. participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Service Technician | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Non-Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: Operations Manager |
| EFFECTIVE DATE: June 4, 2018 | LOCATION: Tampa, FL |
SUMMARY
The Service Technician is responsible for the testing, maintenance and repair of low and medium voltage circuit breakers, transformers, switchgear, motor control and other electrical apparatus in the shop and in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee can articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets “hands dirty” in power plant, industrial, manufacturing environments etc. The ability and desire to understand how a particular unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 0-100 degrees. The use of safety equipment can include FR rated clothing, safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel – particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
Qualus Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions employees to perform their job duties may result in discipline up to and including discharge
Qualus Solutions participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Senior Service Technician | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Not Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: District Operations Manager |
| EFFECTIVE DATE: June 4, 2018 | LOCATION: Tampa, FL |
SUMMARY
The Senior Service Technician is responsible for the testing, maintenance, tear down, repair and refurbishment of low and medium voltage breakers, testing and maintenance of transformers, circuit breakers and other electrical apparatus in shop and on site.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Self-Management: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames. Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes work flow disruptions and time wasters to complete high-quality work within a specified time frame.
Problem Solving: The ability to identify key components of a problem to formulate a solution or solutions. Analyzes all data relative to a problem; divides complex issues into simpler components to achieve clarity; selects the best options available to solve specific problems; applies all relevant resources to implement suitable solutions.
Results Orientation: The ability to identify actions necessary to complete tasks and obtain results. Maintains focus on goals; identifies and acts on removing potential obstacles to successful goal attainment; implements thorough and effective plans and applies appropriate resources to produce desired results; follows through on all commitments to achieve results.
Planning and Organization: The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes. Defines plans and organizes activities necessary to reach targeted goals; organizes and utilizes resources in ways that maximize their effectiveness; implements appropriate plans and adjusts them as necessary; consistently demonstrates organization and detail orientation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level.
While performing the duties of this job, the employee will be required to communicate orally, hear at a conversational level, 20/20 vision, distinguish colors and shades and have depth perception. The employee will utilize both hands and legs. The employee will frequently (34-66% of the workday) be required to stand, walk, stoop and kneel. Occasionally (6-33% of the workday), the employee will be required to grip their fingers and use their wrists to twist and bend to operate hand and foot controls. The employee infrequently (2-5% of the workday) will be required to reach high and low and will perform hand over hand pulling.
The employee is required to occasionally (6-33% of the workday) lift and carry up to 21-50 pounds a distance of 3 feet.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly subject to a shop environment including potential electrical hazards. The flooring is mostly concrete tile or wood. The temperature can vary between 40 to 90 degrees, and at times more extreme (cold or hot). The use of safety equipment can include safety shoes and glasses. The noise level in the work environment is usually low to moderate.
MINIMUM QUALIFICATIONS
Qualus Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions employees to perform their job duties may result in discipline up to and including discharge.
Qualus Solutions participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Senior Service Technician | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Not Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: District Operations Manager |
| EFFECTIVE DATE: June 4, 2018 | LOCATION: Erlanger, KY |
SUMMARY
The Senior Service Technician is responsible for the testing, maintenance, tear down, repair and refurbishment of low and medium voltage breakers, testing and maintenance of transformers, circuit breakers and other electrical apparatus in shop and on site.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Self-Management: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames. Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes work flow disruptions and time wasters to complete high-quality work within a specified time frame.
Problem Solving: The ability to identify key components of a problem to formulate a solution or solutions. Analyzes all data relative to a problem; divides complex issues into simpler components to achieve clarity; selects the best options available to solve specific problems; applies all relevant resources to implement suitable solutions.
Results Orientation: The ability to identify actions necessary to complete tasks and obtain results. Maintains focus on goals; identifies and acts on removing potential obstacles to successful goal attainment; implements thorough and effective plans and applies appropriate resources to produce desired results; follows through on all commitments to achieve results.
Planning and Organization: The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes. Defines plans and organizes activities necessary to reach targeted goals; organizes and utilizes resources in ways that maximize their effectiveness; implements appropriate plans and adjusts them as necessary; consistently demonstrates organization and detail orientation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level.
While performing the duties of this job, the employee will be required to communicate orally, hear at a conversational level, 20/20 vision, distinguish colors and shades and have depth perception. The employee will utilize both hands and legs. The employee will frequently (34-66% of the workday) be required to stand, walk, stoop and kneel. Occasionally (6-33% of the workday), the employee will be required to grip their fingers and use their wrists to twist and bend to operate hand and foot controls. The employee infrequently (2-5% of the workday) will be required to reach high and low and will perform hand over hand pulling.
The employee is required to occasionally (6-33% of the workday) lift and carry up to 21-50 pounds a distance of 3 feet.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly subject to a shop environment including potential electrical hazards. The flooring is mostly concrete tile or wood. The temperature can vary between 40 to 90 degrees, and at times more extreme (cold or hot). The use of safety equipment can include safety shoes and glasses. The noise level in the work environment is usually low to moderate.
MINIMUM QUALIFICATIONS
Qualus Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions employees to perform their job duties may result in discipline up to and including discharge.
Qualus Solutions participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Senior Service Technician – Protection & Control | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Non-Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: Operations Manager |
| EFFECTIVE DATE: May 24, 2018 | LOCATION: Tampa, FL |
| UNION / NON-UNION: Union |
SUMMARY
The Protection and Control Senior Service Technician is responsible for performing commissioning and testing activities and performing troubleshooting and diagnostic activities in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee can articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets “hands dirty” in substation and power plant/manufacturing environments. The ability and desire to understand how a unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 20-100 degrees. The use of safety equipment can include safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel – particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
Qualus Solutions. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions. employees to perform their job duties may result in discipline up to and including discharge.
Qualus Solutions. participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
JOB DESCRIPTION
| JOB TITLE: Senior Service Technician – Protection & Control | JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: | FLSA STATUS: Non-Exempt |
| DIVISION: Operations | REVISION NO.: |
| DEPARTMENT: Field Services | REPORTS TO: Operations Manager |
| EFFECTIVE DATE: June 4, 2018 | LOCATION: Erlanger, KY |
SUMMARY
The Protection and Control Senior Service Technician is responsible for performing commissioning and testing activities and performing troubleshooting and diagnostic activities in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee can articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets “hands dirty” in substation and power plant/manufacturing environments. The ability and desire to understand how a unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 20-100 degrees. The use of safety equipment can include safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel – particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
Qualus Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions, Inc. employees to perform their job duties may result in discipline up to and including discharge.
Qualus Solutions, Inc. participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.