JOB DESCRIPTION
| JOB TITLE: Service Technician |
JOB CODE: 17-3023-1550 |
| COMPENSATION BAND: |
FLSA STATUS: Non-Exempt |
| DIVISION: Operations |
REVISION NO.: |
| DEPARTMENT: Field Services |
REPORTS TO: Operations Manager |
| EFFECTIVE DATE: June 4, 2018 |
LOCATION: Erlanger, KY |
SUMMARY
The Service Technician is responsible for the testing, maintenance and repair of low and medium voltage circuit breakers, transformers, switchgear, motor control and other electrical apparatus in the shop and in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs testing on low and medium voltage breakers including Megger, Ductor, Hi-Pot, Hi-Current, and Timing tests.
- Completes mechanical work and repairs on breakers, including tear down, refurbishment and parts replacement.
- Paints breakers and parts.
- Wiring of circuit breakers.
- Utilizes and accurately reads meters.
- Reading schematics and wiring drawings.
- Troubleshooting of circuit breaker controls.
- Reading and plotting time-current curves.
- Testing of power and current transformers, including Power Factor and TTR.
- Accurately and consistently documents using Power DB.
- Able to work with electrical tools and socket sets
- Able to keep to job schedules
- Able to accurately complete testing forms
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee can articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets “hands dirty” in power plant, industrial, manufacturing environments etc. The ability and desire to understand how a particular unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS
The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer.
While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 0-100 degrees. The use of safety equipment can include FR rated clothing, safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel – particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
- Experience: 3-5 years related experience in Power Plants, Industrial Services, primary power distribution and related protection and control schemes. Minimum 2 years of industrial or commercial power systems experience.
- Reasoning Development: Ability to carry out instructions furnished in written or oral form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only a limited standardization exists.
- Mathematical Development: Ability to add, subtract, and divide all units of measure. Able to perform computations involving power.
- Language Development: Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
- Licensures and Certifications: NETA 2,3, or 4 required
- Education: High School Diploma.
Qualus Solutions. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Qualus Solutions. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Qualus Solutions. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Qualus Solutions. employees to perform their job duties may result in discipline up to and including discharge
Qualus Solutions. participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.
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